Privacy policy
PRIVACY POLICY
The Mawa Cake Co.
Last updated: 05/06/2026
The Mawa Cake Co. ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, or interact with our brand. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
INFORMATION WE COLLECT
When you place an order or interact with our website, we may collect the following information:
1. Contact information: name, email address, phone number
2. Delivery information: shipping address, pincode, delivery date preference
3. Payment information: processed securely through our payment partner Razorpay. We do not store your card or banking details on our servers.
4. Order details: products purchased, order value, order date
5. Communication records: emails, WhatsApp messages, or other correspondence you send us
6. Technical information: IP address, browser type, device information, and usage data collected via cookies or analytics tools when you visit our website
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
1. Order fulfilment: processing your order, baking your cakes, arranging delivery, and providing tracking updates
2. Customer service: responding to your enquiries, resolving issues, and processing refunds or replacements
3. Communication: sending order confirmations, delivery updates, and (with your consent) promotional information about new launches or seasonal offerings
4. Improving our service: analysing website usage and order patterns to improve our products and customer experience
5. Legal compliance: complying with applicable laws, including food safety, taxation, and consumer protection regulations
SHARING YOUR INFORMATION
We share your information only with the following parties, and only as necessary to fulfil your order or operate our business:
1. Logistics partners: Our delivery partner, Borzo (Wefast Delivery LLP), receives your name, phone number, and delivery address to complete the delivery of your order. They use this information solely for delivery purposes.
2. Payment processor: Razorpay processes your payment securely. They handle your payment information according to their own privacy policy and PCI-DSS compliance standards.
3. Service providers: We use Shopify as our e-commerce platform, which hosts our website and stores order data securely.
4. Legal requirements: We may disclose your information if required to do so by law, court order, or government request.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
DATA RETENTION
We retain your personal information for as long as your account is active or as needed to provide services to you. We may also retain information as required for legal, tax, or regulatory compliance.
YOUR RIGHTS
You have the following rights regarding your personal information:
1. Access: You can request a copy of the personal information we hold about you.
2. Correction: You can request that we correct any inaccurate or incomplete information.
3. Deletion: You can request that we delete your personal information, subject to legal retention requirements.
4. Opt-out: You can opt out of promotional communications at any time by contacting us or using the unsubscribe link in our emails.
To exercise any of these rights, please email us at themawacakeco@gmail.com.
COOKIES
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookies through your browser settings, though disabling them may limit certain website features.
SECURITY
We take reasonable precautions to protect your personal information through industry-standard security measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
CHILDREN'S PRIVACY
Our products and website are intended for customers aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
CONTACT US
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
The Mawa Cake Co.
Email: themawacakeco@gmail.com
Mahim West, Mumbai, 400016
FSSAI License No: 21526004000046