Shipping policy
SHIPPING POLICY
The Mawa Cake Co.
Last updated: 05/06/2026
This Shipping Policy explains how, when, and where we deliver our products. By placing an order with us, you agree to the terms outlined below.
DELIVERY AREA
We currently deliver only within Mumbai. Our deliveries are limited to specific pincodes within Greater Mumbai. If your pincode is not within our service area, you will not be able to complete checkout on our website.
We do not offer delivery outside Mumbai at this time. Pan-India and international delivery are not available.
DELIVERY PARTNER
All deliveries are fulfilled by our logistics partner, Borzo (Wefast Delivery LLP), a licensed same-day delivery service operating in Mumbai. Your delivery details (name, phone number, and address) are shared with Borzo solely for the purpose of completing your order.
DELIVERY SCHEDULE
Our cakes are baked fresh each working day, in small batches, to maintain quality. Our delivery schedule works as follows:
1. Orders are accepted Tuesday through Sunday for delivery the next working day.
2. We do not bake or deliver on Mondays.
3. Order cutoff time is 9:00 PM. Orders placed before 9:00 PM will be eligible for next-working-day delivery.
4. Orders placed after 9:00 PM will be scheduled for the following working day.
5. Orders placed on a Monday will be delivered on Wednesday.
You will be able to select your delivery date at checkout from the available dates shown.
DELIVERY WINDOW
On the day of delivery, your order will be picked up from our kitchen and delivered between 1:00 PM and 5:00 PM (approximate). Borzo will share live tracking via SMS once the rider is assigned, so you can follow your order in real time.
DELIVERY CHARGES
Delivery charges are calculated automatically at checkout based on the delivery pincode and distance from our kitchen. The exact delivery charge will be shown to you before you complete payment.
We have four delivery zones based on distance from our kitchen in Mahim West. The applicable rate is shown at checkout once your pincode is entered.
RECIPIENT AVAILABILITY
Someone must be available at the delivery address to receive the order. We recommend that you or a designated recipient is available during the delivery window.
If our delivery partner is unable to complete the delivery because no one was available at the address, we will not be able to reschedule the delivery, and a refund will not be applicable. Please ensure availability or provide accurate alternate contact instructions.
DAMAGED OR LATE DELIVERIES
If your order arrives damaged or has any quality issues, please contact us within 24 hours of delivery with clear photographs at themawacakeco@gmail.com. We will assess the issue and process a refund or replacement at our discretion.
In the rare event that we are unable to deliver your order on the scheduled date due to circumstances within our control (such as kitchen issues or supply disruptions), we will notify you promptly and offer either a rescheduled delivery or a full refund.
CIRCUMSTANCES BEYOND OUR CONTROL
We are not liable for delays or non-delivery caused by circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Traffic disruptions
- Power outages
- Public holidays or civic disturbances
- Actions or delays by our logistics partner
- Inaccurate delivery information provided by the customer
In such cases, we will work with you in good faith to reschedule the delivery or process a refund where appropriate.
CONTACT US
For any questions about your delivery or our shipping policy, please contact us at:
The Mawa Cake Co.
Email: themawacakeco@gmail.com
Mahim West, Mumbai, 400016
FSSAI License No: 21526004000046