Refund policy

REFUND POLICY
The Mawa Cake Co.

Last updated: 05/06/2026

At The Mawa Cake Co., we take pride in producing freshly baked, small-batch mawa cakes made to order. Because our products are perishable and prepared specifically for each customer, our refund and return policy is structured accordingly.

NO RETURNS OR EXCHANGES

Due to the perishable nature of our products, we are unable to accept returns or exchanges once an order has been delivered. We request all customers to review their order carefully before confirming payment.

ORDER CANCELLATION

Orders cannot be cancelled or modified once payment has been confirmed and the order has entered our production schedule. This is because our cakes are baked-to-order and ingredients are sourced specifically for each customer's order. If you wish to cancel, please contact us immediately at themawacakeco@gmail.com — if your order has not yet entered production, we will process a full refund at our discretion.

REFUND ELIGIBILITY

We will process a refund or replacement in the following situations:

1. Damaged delivery: If your order arrives visibly damaged due to transit, please contact us within 24 hours of delivery with clear photographs of the outer packaging, inner box, and the cakes themselves.

2. Quality issues: If you experience a quality issue with the product (taste, freshness, or texture significantly outside the expected standard), please contact us within 24 hours of delivery. We may request photographs and details.

3. Failure to deliver on the scheduled date: If we are unable to deliver your order on the scheduled date due to reasons within our control, you will be offered either a rescheduled delivery or a full refund.

HOW TO REQUEST A REFUND

To request a refund or replacement, email us at themawacakeco@gmail.com with:

- Your order number
- Date of delivery
- A clear description of the issue
- Photographs (if applicable)

We will respond within 48 hours of receiving your request.

REFUND PROCESSING

Approved refunds will be processed to the original method of payment within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

CIRCUMSTANCES BEYOND OUR CONTROL

We are not liable for delays or non-delivery caused by circumstances beyond our control, including but not limited to extreme weather, traffic disruptions, power outages, or actions of our logistics partner. In such cases, we will work with you to reschedule the delivery or process a refund where appropriate.

CONTACT US

If you have any questions about this policy, please contact us at:

The Mawa Cake Co.
Email: themawacakeco@gmail.com
Mahim West, Mumbai, 400016
FSSAI License No: 21526004000046